Fixed-Rate Support Plans

Fixed-Rate Plans

Fixed-Rate Support Plans

Small Businesses rely just as heavily on their computer systems as Fortune 500 companies, but they usually don't have the in-house expertise to keep them running at top efficiency. Small businesses tend to ignore their systems until something goes wrong, then call a technician and pay $90 an hour or more while waiting for him to repair it. Alternatively, some computer dealers offer expensive service contracts which do not take effect unless there is a problem.

At On-Site Support, we have come up with a better way. While we do work by the hour when needed, we also offer a unique maintenance contract that covers service before problems occur. With this unique plan, we visit your business on a regular basis to check such things as backups, anti-virus updates, service packs, and help with any technical problems that may come up during the normal course of business. Since any computer outage can cause a serious business interruption, it is important to maintain your systems properly and prevent problems from occurring. With this arrangement, On-Site Support can take on full responsibility for all your computer needs, not just repairs.

We offer two levels of maintenance plans.

The Silver plan includes the following services:

	Initial Hardware/Software inventory of all systems and report to management
	Monthly tech support visit and maintenance check of each PC, including disk maintenance, virus check, and installation of any new service packs that have been released
	Unlimited phone and email support for covered hardware and software
	20% discount on any other services purchased

The Gold plan includes the following services:

	Initial Hardware/Software inventory of all systems and report to management
	Helping management develop a long-term technology plan for the business.
	Weekly tech support visit to check backups and assist with ongoing technical issues
	Monthly maintenance check of each PC, including disk maintenance, virus check, and installation of any new service packs that have been released
	Repair and upgrade of covered hardware and software as needed (labor only)
	Unlimited phone and email support for covered hardware and software
	Remote Server Monitoring Service (must have cable/DSL Internet connection)
	Unlimited emergency service calls
	30% discount on any other services purchased

Pricing

All maintenance plans will be priced based upon the individual customer's individual needs and circumstances. We would be glad to meet with you at any time to discuss your company's individual needs.

These plans can save your business significant amounts of money over the long run. If you would like more information or a quote on these plans, please call us at 864-583-8588 or email info@onsitesupport.org.